Partner Resources

Equipping Our Partners to Serve Our Communities

Resources, training, forms, and tools for CEO/Weinberg Northeast Regional Food Bank partner agencies.

Use the resources below to complete required training, access reporting and record-keeping forms, register for ServSafe certification, and learn how to use Service Insights.

Ready to become a partner?

Get Started

Training Resources

Find required Food Bank training, reporting documents, forms, manuals, and record-keeping resources.

Food Handling Training

Food Bank partner agencies offering food or grocery distribution must have lead volunteers or lead pantry staff trained in Food Handling for Food Banking.

Training is valid for two years.

Watch the Training

The Food Handling for Food Banking training video is approximately 1 hour and 8 minutes long.

Watch Training Video

Complete the Quiz

The online quiz should take approximately 10 minutes or less.

Take the Quiz

A companion textbook is available for reference. If you would like to receive one by mail or with your next Food Bank order, please contact the Food Bank.

En Español

Food Handling for Food Banking is also available in Spanish.

Cuestionario de Seguridad Alimentaria

ServSafe Certification Requirement

Food Bank partner agencies with on-site food preparation and/or meal service must have a ServSafe Food Protection Manager Certification.

At least one kitchen manager must be trained. Certification is valid for five years.

View ServSafe Course Information

Civil Rights Training

Civil Rights training must be completed annually by all staff and volunteers involved in food distribution.

Training must be renewed every June. Training materials may be reviewed individually or as part of a group session.

Training Materials

Document Your Training

Program or organizational leadership must complete the Civil Rights Self Certification after completing the training. The form is automatically submitted to the Food Bank.

Autocertificación de capacitación en derechos civiles para líderes de agencias.

Complete Self Certification

All other staff and volunteers may complete the self-certification form above. For group training sessions, agencies may instead use the Annual Civil Rights Training Sign-In Log.

Registro de inicio de sesión de capacitación anual sobre derechos civiles para voluntarios

Download PDF Version

Download Word Version

Required On-Site Materials

Once training is complete, make sure the following required materials are available at your location.

The Civil Rights Complaint Form must be available upon request. The Written Notice of Beneficiary Rights must be posted and visible during every food distribution or meal. Add your agency name before posting.

El formulario de queja de derechos civiles también está disponible en español.

The Justice for All poster must be visible during every food distribution or meal and printed in full color at the required 11 × 17-inch size. Contact the Food Bank if you need a new laminated copy.

debe estar publicado/visible durante cada distribución de alimentos o comida (¡agregue el nombre de su agencia antes de publicar!)

Download Complaint Form

Download Poster

TEFAP Forms & Resources

Current-year TEFAP Self-Declaration of Need forms are required. Forms should be printed in the provided two-page, double-sided format.

Additional languages for the Self-Declaration of Need form are available through the Pennsylvania Department of Agriculture.

FAQ

Self-Declaration of Need – English

Self-Declaration of Need – Spanish

View Additional Languages

Reporting Forms

Use the downloadable documents or online forms below to complete required monthly reporting.

Monthly Data Report

Complete Webform

Monthly Poundage Report

Complete Webform

Record-Keeping Forms

Use these forms as needed to maintain required agency records.

Title

All Documents

Title

Service Insights Training

Service Insights on MealConnect is a no-cost intake system available to Food Bank partners. It securely stores information about the neighbors you serve through a shared network while keeping visit information private to each partner agency.

Better information about who we serve, how often they receive services, and where they travel for food helps us better understand food insecurity throughout Northeastern Pennsylvania.

Better Data Helps Us

Advocate for more resources, apply for grant funding, measure success, and improve services.

Less Paperwork for Partners

Service Insights can reduce the need for paper TEFAP forms, signature logs, file boxes, clipboards, and monthly data reports.

Use of Service Insights is not currently required, but it will eventually be required for pantries, mobile pantries, and Children’s Produce Markets.

Step 1: Complete the Training Videos

Watch the six core training videos below in order.

1. Searching and Adding Households

Watch Video

2. TEFAP Income Question, Eligibility & Signatures

Watch Video

3. Reservations

Reservations are useful for monthly recurring events such as mobile pantries and Children’s Produce Markets. They generally are not relevant for pantries with more frequent operating hours.

Watch Video

Additional Training

If this topic applies to your program, review the additional training below.

Backpack Programs & Children’s Produce Markets

Step 2: Practice in the Training Site

Log into the Service Insights training site and complete at least one practice entry. Use your own phone number or email address so you can review the automated messages generated by the system.

Open Training Site

Contact the Food Bank for training-site login information.

Step 3: Complete the Setup Questionnaire

After completing the videos and at least one practice entry, complete the Service Insights Setup Questionnaire.

Complete Setup Questionnaire

If you already completed the questionnaire, email ghunt@ceopeoplehelpingpeople.org with the name of the person you entered into the training system to confirm completion of Steps 1 and 2.

After receiving the questionnaire, Gretchen will create your Service Insights profile, schedule, and username(s) and send that information to you.

Service Insights FAQs

How to Add a Household Without Adding a Visit

View Tutorial

How to Review Households Served on a Date and Cancel a Visit

Admin access is required to cancel visits.

View Tutorial

Downloading and Editing Excel Lists

View Tutorial

Q&A Sessions

Service Insights Q&A sessions are held most Fridays at 11:00 AM.

Upcoming Sessions

August 28, 2026
September 4, 11, 18 & 25, 2026
October 2, 9, 16, 23 & 30, 2026

Email to RSVP

Book One-on-One Time

Admin Training

Admin Training Videos

Duplicate Management

Running Reports

Additional training videos will be added as they become available.

Live Admin Training

Admin Training is held on the first and third Tuesdays of each month at 4:00 PM.

Upcoming sessions:
September 1 & 15, 2026
October 6 & 20, 2026

Email to RSVP

Book One-on-One Time

ServSafe Managers Course

CEO/Weinberg Northeast Regional Food Bank offers the ServSafe Managers Course semi-annually. ServSafe Food Protection Manager Certification is required for facilities and individuals that prepare food on-site.

The course includes self-study followed by a one-day review session and certification exam.

Next Class

Wednesday, October 21, 2026

A typical class begins at 9:00 AM. The exam begins at approximately 3:00 PM, with the end time dependent on individual exam takers.

Lunch is provided.

Before the Course

This course requires self-study before the review and exam. Please plan to spend at least 12 hours reading and studying the textbook before class.

We will coordinate textbook pickup or delivery with you.

The textbook and exam are available in Spanish. The review course is taught in English only.