Commission on Economic Opportunity
Service Insights TrainingService Insights Basics Service Insights on MealConnect is a no-cost, intake software available to all our partners. Service Insights electronically and securely stores data about the neighbors you serve on a shared network. This means we can use a single, unified database of information – while keeping visit data private to each partner agency. Better data on who, how often and where we are serving local families means we can gain a better understanding of food insecurity in Northeastern Pennsylvania. The more we learn about our neighbors and where they travel for food, the better we can meet their needs. Data collection helps us:
And for you, no more paper TEFAP forms, signature logs, file boxes or clipboards, and no more monthly data reports! Use of Service Insights is not currently required, but will eventually be required for all pantries, mobile pantries, and Children’s Produce Markets. Training instructions: Step 1: Watch the videos below in order! 1. Searching and adding households 2. TEFAP Income question, Eligibility & Signatures 3. Reservations (Reservations are a great tool for monthly recurring events like mobile pantries and Children's Produce Markets. Reservations are not relevant/useful for pantries with more frequent hours of operation.) 4. Returning to the Homepage - changing the date & searching by alt. id 6. Service Insights Intake - Supplement to the TEFAP Form Watch these vidoes if the topic applies to you: For Backpack Programs & Children's Produce Markets Questions? check out the FAQs below or joint a Q&A call - see details below the FAQs. Step 2: Log into the Training site and complete at least one entry Training site log-in: https://training.neighborintake.org/home Questions? check out the FAQs below or join a Q&A call - see details below the FAQs. Step 3: Complete the Service Insights Set Up Questionnaire (if you already completed this step, email ghunt@ceopeoplehelpingpeople.org with the name of the person you entered into the training system as confirmation that you completed steps 1 and 2. FAQs - Frequently Asked Questions How to add a household without adding a visit How to review a list of households served on a date and how to cancel a visit (must be logged in as admin to cancel visits) Downloading and editing excel lists (and how to split names for sorting) Still have questions? RSVP for a Q&A Session (held almost every Friday at 11am) - email ghunt@ceopeoplehelpingpeople.org to RSVP. Admin Training Videos: |
|